Refund and Cancellation Policy

This policy is part of our Terms of Service. It applies to every subscription sold by or for Unified Artificial Intelligence LLC (“we”, “us”).

1. Our refund policy

All payments are non-refundable, except that if you withdraw within 14 days of your first purchase as a consumer in the EU, the EEA or the UK, or if we end the Service or your subscription for a reason other than your breach, we refund only the unused part of your credits (the usage allowance your current payment bought: one month, or the whole year on a yearly plan). Billing errors are always corrected.

“Credits” means the usage allowance that your current payment bought, net of payment-processing fees and excluding taxes. On a monthly plan, that is the plan’s usage allowance for the month. On a yearly plan, it is the usage allowance for the whole prepaid year: it is made available month by month (it resets on your billing date each month), and months that have not started yet count as unused credits. Allowance you do not use in one month cannot be used in a later month.

Where this policy gives a refund (sections 3 and 5), we refund only the unused part of your credits: the share of your credits you have not used (on a yearly plan, including every month that has not started yet), applied to the price you paid for them. Nothing else is refunded, including periods or credits already used, and cancelling or downgrading in the middle of a period does not give a refund.

Any rights the law gives you that cannot be excluded still apply.

2. Cancelling your subscription

• Cancel online at any time from your account dashboard, or in the billing portal of the company that processes your payment. You can also email support@unified-ai.dev and we will cancel for you.
• Cancellation takes effect at the end of your current billing period (month or year). You keep access and your usage allowance until then, and you will not be charged again.
• Cancelling does not give a refund: you can keep using your unused credits until the period ends.

3. EU, EEA and UK consumers: 14-day right of withdrawal

If you are a consumer living in the EU, the EEA or the UK, you have the right to withdraw within 14 days of your first purchase (the day you first subscribed), without giving a reason.

At checkout you ask us to start the service straight away, so you pay for the service provided up to the time you tell us you are withdrawing. If you withdraw within the 14 days, we refund only the unused part of your credits: the share of your credits you had not used when you told us you were withdrawing. On a yearly plan, that includes every prepaid month that had not started yet.

When you withdraw, your subscription ends straight away: your access stops at that moment, and you will not be charged again.

How to withdraw: use the “Withdraw from contract” button in billing in your dashboard when it is shown, or email support@unified-ai.dev with a clear statement that you are withdrawing, your name and your account email address. We will confirm by email that we received your withdrawal, and refund the unused part of your credits within 14 days of receiving it, to the original payment method.

4. Billing errors and unauthorised charges

If we charge you incorrectly (for example a duplicate charge, the wrong amount, a charge after a cancellation took effect, or an unauthorised charge), we reverse the incorrect charge. Email support@unified-ai.dev as soon as you notice. This correction is separate from the rest of this policy.

5. If we end the Service

If we discontinue the Service or your plan, or end your subscription for a reason other than your breach of the Terms, we refund only the unused part of your credits. On a yearly plan, that includes every prepaid month that has not started yet.

6. Other requests

Other refund requests are not accepted, except as described above or where the law requires it.

7. Purchases through a reseller

Purchases are processed by a reseller acting as merchant of record (Paddle, Lemon Squeezy or Dodo Payments; the seller is always named at checkout). The reseller sells the subscription to you and handles payment and taxes, any refund under this policy is paid through the reseller, and the reseller’s buyer terms also apply. If the reseller’s buyer terms or the law give you additional rights, those come from the reseller or the law, not from this policy.

8. Chargebacks

If you think a charge is wrong, please contact us first: we can usually fix it faster than your bank. If a chargeback is opened for a charge that was valid under these terms, we may suspend paid features while it is resolved. This does not affect your rights under the law or your card issuer’s rules.

9. Contact

Questions about billing, cancellation, withdrawal or refunds: support@unified-ai.dev.